Spotlight on our Support Engineer Bastia!
Do you wonder who does it all and how it all works? Read on!
To ensure the continuity of our services, a lot goes on behind the scenes. For this we have Bastia of our support team to thank. His tasks consist of the following: he makes sure that our technicians leave for the customers on time and with the necessary material. He prepares all the material in advance so that the technicians do not lose any time.
The core business: Bastia makes sure that the focus is on this at all times.
What else does he do? He constantly monitors all running infrastructures of our customers, ranging from telephony, firewalls, access points, switching and backing up systems. In other words, he does active monitoring and support. He updates systems behind the scenes for the convenience of all our customers.
“It’s different every day, and that makes it exciting”.
But who is Bastia really and what drives him in his job? Qualities such as being sociable, enthusiastic and a good listener characterise him. Furthermore, he is an avid squash player and gaming is a passion for him. Bastia’s biggest compliment is when he can help a customer, solve a problem and end the day with a smile on his face! That is Bastia! It gives him satisfaction and energy. And that is not all!
The optimisation of the systems is also part of his job. Furthermore Bastia does first and second line support. What does that entail? In the first line our customers call our office in Zandhoven where Bastia immediately helps them. In the second line mails come in with all kinds of questions, which he of course is happy to answer.
Excellent IT-services and the installation of qualitative products, for that Coriotech is the right address! Call us and ask for an offer without engagement. See you soon!